In the Library's Expected Patron Behavior Policy, which is available at this link, it is already stated that, “animals, except those used to aid persons with disabilities, are not permitted in the Library unless they are part of a library-sponsored program.” As stated, “dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA,” meaning that emotional support animals are not allowed to be in the Library. Non-service animals should not be present on the outside Library grounds when and where a Library program is taking place unless the animals are part of a Library program.

To clarify the definition of “except those used to aid persons with disabilities,” a further definition exists in this additional policy. 

Purpose 

The Twinsburg Public Library recognizes that patrons with disabilities may have service animals that are trained to assist or accommodate a person with a sensory, mental, or physical disability or to perform tasks for the benefit of a disabled individual. TPL recognizes legal rights under federal and state laws regarding use of service animals. TPL also considers the safety and health of all its patrons, the public, and Library staff to be of utmost priority. 

Background and Definitions 

Service Dog 

Any dog individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability and meets the definition of “service animal” under the Americans with Disabilities Act (“ADA”) regulations at 28 CFR 35.104.  The work or tasks performed must be directly related to the individual’s disability.  “Service dog” shall include “assistance dogs” as defined under Ohio law.  R.C. 955.011.  Examples of such work or tasks include:  guiding people who are blind; alerting people who are deaf; pulling a wheelchair; alerting and protecting a person who is having a seizure; reminding a person with mental illness to take prescribed medications; calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack; or performing other duties. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.  The crime deterrent effects of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks.  

Disability 

The term “disability” means, with respect to an individual: 

(a) A physical or mental impairment that substantially limits one or more of the major life activities of such individual; 

(b) A record of such an impairment; or 

(c) Being regarded as having such an impairment. 

If an individual meets any one of these three tests, he or she is considered to be an individual with a disability for purposes of coverage under the ADA. 

Miniature Horses 

Federal regulations allow miniature horses to be recognized as a lawful service animal. Therefore, an individual with a disability may be allowed to utilize a miniature horse as a service animal, subject to all of the restrictions stated in this policy, but also subject to additional considerations.  When determining whether to allow a miniature horse to function as a service animal, TPL may consider the following before permission is granted to utilize a miniature horse as a service animal. 

a) The horse in question may be no more than 34 inches tall measured at its shoulder and it may weigh no more than 100 pounds. 

b) As with dogs, the horse must have been individually trained to do work or perform tasks for the benefit of the individual with a disability. 

c) As with dogs, the handler of the horse must be able to be in sufficient control of the horse and the horse must be housebroken. 

d) The presence of the horse may not compromise legitimate safety requirements that are necessary for the safe operation of Library service. 

Other Species 

Ohio law recognizes a broader category of service animals as compared to the ADA.  Under Ohio Administrative Code Section 4112-5-06, a disabled person is entitled to the attendance of an animal assistant, which can include any animal that aids the disabled – such as the dogs and miniature horses contemplated under the ADA, but also extending to other species of animals that aid a disabled person (e.g., a monkey that retrieves items for a mobility impaired individual). [See Ohio Administrative Code Section 4112-5-02] Thus, if a disabled individual requires the aid of a service animal other than a dog or miniature horse, he or she would be protected by this provision of Ohio law. 

Service Dogs in Training 

Service dogs that are being trained by non-profit special agencies for the purpose of assisting blind, deaf, hearing impaired or mobility impaired persons are entitled to full and equal access to Library facilities under Ohio Revised Code Section 955.43; provided that any such service dog in training must be covered by an insurance policy covering personal injury and property damage. 

Policy 

No pets or animals other than service dogs, miniature horses (as defined in sections 2.1 and 2.4), other animal assistants, or service dogs/miniature horses in training, are allowed in the library. Owners of pets will be asked to remove them from the Library. 

Individuals with disabilities may bring their service animals, including assistance dogs, into all areas of the Library where members of the public are normally allowed to go. All service animals must be under the full custody and control of their handler at all times. Also, all service animals must be on a leash or harness at all times unless the handler is unable to leash or harness the dog because of a disability or use of a leash or harness would interfere with the animal’s safe, effective performance of work or tasks. If the service animal cannot be leashed or harnessed, it must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means). Owners of the service animal are solely responsible for the supervision and care of the service animal. Therefore, owners must keep the service animal directly with them at all times. Users of service animals are not required to show papers or to prove a disability. Service animals are not required to be licensed or certified by a state or local government or training program, or be identified by a special harness or collar.  Individuals with disabilities or trainers of service animals may not be charged a fee for the privilege of bringing their service animals onto Library premises. 

Service animals which are not housebroken, bark excessively, are uncontrolled, or are otherwise disruptive will be required to leave the premises.  Service animals are not allowed on Library furniture, fixtures, or in Library baskets or carts, and must remain on the floor or be carried (as appropriate) by their handlers at all times. 

Misrepresenting an animal as a service animal is a violation of the Library’s Expected Behavior Policy and may result in suspension of Library privileges.  

Staff may ask two questions: (1) Is the animal a service animal required because of a disability? and (2) What work or task has the animal been trained to perform? Owners of service animals or service animals in training will indicate that they are working animals and not pets. Terms used may include assistance, service, guide, hearing, or helping animal. Staff may not ask about the owner’s disability. 

A person with a disability may not be asked to remove his or her service animal or service animal in training from the library unless the presence, behavior or actions of the service animal constitutes an unreasonable risk of injury or harm to property or other persons or the animal is disruptive and the owner does not take effective action to control it. In these cases, Library staff must give the person with the disability the option to obtain Library services without having the service animal or service animal in training on the premises. Fear of allergies, annoyance on the part of other patrons or employees, or fear of animals are generally not valid reasons for denying access or refusing service to people with service animals or service animals in training. 

Exceptions for Library Offerings 

Pending approval by the Director or a designee, the Library may have animals in the building as part of its educational, programming, and recreational offerings. 

Animal Endangerment 

TPL does not condone leaving non-service animals outside the Library in a way that may endanger the animal or Library patrons.  TPL reserves the right to contact the police regarding any unattended animals on its premises. TPL also reserves the right to ban patrons who endanger animals in such a way. 

Citations and Related References 

i) Americans with Disabilities Act (ADA) of 1990, Title II, Section 35.136 (Revised September 15, 2010) 28 CFR 35.104; Beginning on March 5, 2011, only dogs are recognized as service animals under Titles II and III of the ADA.  

ii)ORC 955.43: Dogs with Blind, Deaf or Mobility Impaired Person. 

iii) OAC 4112-5-06: Discrimination Against the Disabled in Places of Public Accommodation. 

iv) OAC 4112-5-02: Definitions

Visit the Art Gallery Page

Exhibits and Displays

In keeping with its mission to educate, entertain, inform, and inspire the community and its role as a community cultural center, the Twinsburg Public Library makes library exhibit and display spaces available without charge to community groups, organizations, and individuals. The Library presents exhibits and displays of paintings, photography, sculpture, and other art works, as well as documents, artifacts, and other ephemera, with the purpose of providing educational and cultural enrichment and lifelong learning, promoting library resources, and reaching out to the community.

Content

• Exhibits and displays must be of an educational, cultural, or civic nature. Exhibit/display space will be granted to qualified individuals or groups, with preference given to Twinsburg School District residents and organizations, regardless of their beliefs or affiliations, provided the content of the exhibit/display is within the broad standards of community acceptability and is appropriate for all age groups, including children.

• Exhibits and displays that are intended for religious proselytizing and partisan political recruitment are prohibited, but educational exhibits or displays on these subjects are allowed. 

• The Library reserves the right to refuse or remove any material judged unsuitable or to rescind an exhibit/display for violation of this policy. 

• In presenting exhibits and displays, the Library does not imply endorsement of the beliefs or viewpoints of their subject matter. The Library endeavors to present a broad spectrum of opinions and a variety of viewpoints.

Selection and Exhibiting

The Library Director, in consultation with the Programming Committee, shall have the authority to consider requests and to grant the setup of exhibits and displays. In the event of a negative decision regarding a proposed exhibit/display, the Board may hear an appeal for reconsideration. In addition to verifying that the exhibit meets the Library's mission, the following will also be considered when selecting and approving displays.

• Suitability of subject matter and physical presentation

• Local or regional interest

• Space requirements

• Timelines

• Quality of the presentation

Applications for use of the exhibit/display will be considered on a first come first served basis and limited to six weeks per calendar year per individual, group, or organization. The exhibit/display period is generally between two and four weeks. The Library reserves the right to determine the schedule of the exhibits/displays, including the length and location of exhibits/displays.

Use of the exhibit and display spaces for Library purposes takes precedence over other uses.  Potential exhibitors assume the risk that the Library may need to preempt an exhibit/display for its own purposes. The Library may solicit the works of a particular artist to coincide with programming themes throughout the year.

Exhibitors are responsible for installing and removing exhibits/displays on the dates agreed upon by the Library and the exhibitor, and for all measures necessary for installation and removal of exhibits/displays, including but not limited to shipping, packaging, storage, signage, labels, framing, and any equipment/supplies needed for same. All exhibits/displays must be set up and removed with as little interference as possible to the daily operations of the Library. If the Library must remove an exhibit/display because it is not removed as scheduled by the exhibitor, the Library is not responsible for any damages. The Library will not provide storage for the property of organizations or individuals displaying in the Library. 

Exhibitors agree to be responsible for and to pay for any and all damages to Library property, including exhibit/display spaces, walls, floors, grounds, furniture, and fixtures resulting from the installation or removal of an exhibit/display.

Exhibit photos, artworks, etc., must be framed, mounted, or packaged and displayed in a safe and attractive manner. Any electrical connections are to be hidden from public view as far as possible and may not be placed so as to cause or create a safety hazard.  

Each exhibit/display must contain an informative explanation to assist the general public in discerning the subject or purpose of the exhibit/display. This information may be provided by explanatory labels on individual items, in poster or sign form, or be contained within the exhibit/display itself. Exhibitors are encouraged to include a biography of themselves and are welcome to provide a contact information (i.e., phone number, email address, etc.) as part of the exhibit/display for members of the general public who may want more information. 

Publicity

The Library may include a list of exhibits and displays in its weekly submission to the Twinsburg Bulletin. Additional publicity is the responsibility of the exhibitor except when the exhibit/display is co-sponsored by the Library. Press releases or other promotion of the exhibit/display shall not imply endorsement of the viewpoints put forth in the exhibit/display.

Prices may be posted on items in an exhibit/display, either on individual labels or within a single price list. An admission fee may not be charged. Transactions for the purchase of exhibit/display items shall be directly between the purchaser and the exhibitor. No sales may be made on the premises. No exhibit/display material which is sold during its display in the Library may be removed before the end of the exhibition period.

Other

The Library assumes no responsibility for the preservation, protection or possible damage or theft of any item displayed or exhibited. All items placed in the Library for exhibit/display are so placed at the owner's risk.

The Library does not allow exhibitors to solicit visitors with surveys or a request to vote on the artwork being displayed.

The Library Director shall have the final decision on the content and arrangement of all exhibits/displays and reserves the right to reject any part of an exhibit/display or to change the manner of display, subject to appeal to the Board of Trustees.

Complaints about this Exhibit & Display Policy or about the content of a particular exhibit/display should be addressed to the Library Director. 

Exhibit/Display Space Available

• Twinsburg Public Library entry hallway

• Large display cases in front entrance

• Small display cases in Adult Public Services area

Application Procedure

Applications may be made up to one year in advance and no less than one month in advance.  Applicants should familiarize themselves with the Library's exhibit/display spaces. 

Applicants are asked to provide at least four examples of material to be exhibited. Color photographs, color copies, or actual works may be submitted for review with an itemized list of the artworks to be exhibited, an artist’s biography, and an artist’s statement. Applicants are responsible for arranging the return of their review materials. 

Applicants must fill out and sign an application form, which includes a waiver of liability, and be familiar with the Library's Exhibit & Display Policy. 

Please see the Art Gallery Information Page for the application and more information.

The public library model is based upon a trusting relationship between borrowers and the library. Materials purchased with taxpayer funds are meant to be used carefully and returned on time so that others may use them. The Twinsburg Library is a CLEVNET© Library.

For an account to be considered in “good standing,” borrowing privileges should not be suspended or sanctioned at Twinsburg or other CLEVNET libraries.

Getting a Library Card - General Borrowing Registration

1. Persons residing, owning property, working, or attending school in Ohio are eligible, with proper identification, to register for a Twinsburg Public Library card.

2. Adults and patrons 16 years of age must present two documents with current address, one of which must be a photo ID. Additional forms of ID may include utility bills, bank mailings, or other business mail. Applicant may present these electronically.

• a. If the photo ID does not have the current mailing address, the patron may present two of other documents listed above as proof of address. 
• b. Patrons who lack proof of address can be issued a card limited to three physical items. Once address is verified by US Mail, the account can be updated to one with full borrowing privileges.
• c. Patrons who lack proof of address and live outside the service area will be issued a temporary card which limits borrowing to three physical items and is valid for six months. Once address is verified, the account can be updated to full borrowing privileges.

3. Children under the age of 16 must have a parent or legal guardian present to apply and co-sign for a library card. The parent or guardian must present the required identification as outlined above. Parents are required to have their own library card for the minor to have full borrowing privileges.

4. Cards are free for first-time applicants.

5. Cards issued at the Twinsburg Public Library are recognized at any CLEVNET library.

6. Applications can be found online and at the circulation desk.

7. Temporary residents must provide both permanent and temporary or school address.

8. Out-of-state students attending an institution of higher learning in Ohio must provide their permanent and their college address as well as student ID.

9. As TPL is a member of the CLEVNET consortium, any CLEVNET library card is honored at TPL, and TPL will not issue cards to those patrons who already have cards at other CLEVNET libraries. If the patron has relocated to the area and would like a TPL card, that patron needs to switch.

General Statement of Responsibility

1. A library patron is responsible for all materials checked out on his or her library card, and if such materials are returned late, damaged, or lost, the patron is responsible for paying fines or replacement fees.

2. The parent or legal guardian of a minor patron is responsible for all materials checked out on the minor patron's card.

3. Generally, a patron must present a library card or photo identification in order to check out materials. Through the CLEVNET app, patrons can store their library card on their phone and present it for checking out materials.

4. Because minors do not usually have access to photo identification, library staff will provide services to a minor for that minor patron's account, provided that the minor patron can verify their name, address, and birth date. Children under the age of 12 may not be in the Library unattended.

Types of Cards

1. Twinsburg Juvenile AV material allowed: Applied for by a legal guardian whose card is in good standing.*

2. TW/Juvenile No AV material allowed: Legal guardians can choose to restrict their child’s card so they can only check out print materials.*

3. Three For Me: A Three for Me card is available for children 11 and younger who do not have a legal guardian present; if the legal guardian doesn’t have proper identification; or their regular juvenile card is blocked. The child must know full name, birth date, and address, and be able to write their first name. The card can only be used at TPL for print juvenile materials only.* / **

4. Teen Triad: A Teen Triad card is available for teens 12-17 years of age when material or internet use is required for school projects; when a legal guardian is not present or does not have a CLEVNET card of their own; the legal guardian does not have proper identification; or the teen’s CLEVNET card is blocked in the system. The card can only be used at TPL for three print materials and internet/database access. The teen must know their full name, birth date, address, and phone number.* / **

5. Homebound/Home Delivery Service: Homebound cards are regular library cards for patrons unable to get to the library who do not have someone else to collect and return the materials. Patrons using home delivery service are given extended loan periods to account for drop-off and pickup of materials.

6. Teacher/Educator Cards: Can check out TPL educational related DVDs and print materials for a 30-day loan period (no Library of Things). Must have a regular card in the CLEVNET system. The educator, not the school district, is responsible for the non-return or damage of items.

7. Temporary Card: Given to those applicants out of the immediate service area (Twinsburg, Solon, Hudson, Streetsboro, Aurora, Oakwood, Bedford, Bedford Heights, Macedonia, Northfield) who do not have current identification. May be updated when patron brings in necessary credentials.

8. Organizational Card: Available to day care and assisted living facilities with a responsible contact person. Twinsburg items only. Agency responsible for lost or damaged materials.

9. E-cards: Available for Ohio residents, students currently studying in Ohio, and those who own property in Ohio. 

*A juvenile must be present if their card is being used to check out materials.

**A letter will be sent to the legal guardian advising them that a card has been issued in a child's or teen's name.

Replacing Lost, Stolen, or Damaged Cards

1. A patron should report a lost or stolen library card to the Library as soon as possible. The owner of a lost or stolen library card is responsible for all material checked out on that card up to the time they report to the Library that it was lost or stolen. Patrons may be required to show a police report for a stolen card.

2. There is a $1.00 replacement fee for lost or stolen cards. If a card is worn out (no longer functional due to normal wear) cards will be replaced upon request for no charge.

Restrictions of Borrowing Privileges

1. A patron's borrowing privileges will be suspended when their account balance reaches $15.00 or more in fees or they have more than 10 overdue items.

2. Borrowing privileges will be restored after fees fall below these numbers.

3. For an account to be considered in "good standing," borrowing privileges should not be suspended or sanctioned at other CLEVNET libraries.

Fines and Fees

Patrons can renew most books and movies five times (see exceptions below). However, if a patron has 10 more items overdue, their account will be blocked until they return the items. If an item is not returned within 30 days of check out or renewal, their account will be blocked. They will be charged a fee for the value of the item and an additional referral fee unless the item is returned.

Item loan periods, fines, and number of renewals: With the exception of new video games and items from the Library of Things, the Twinsburg Public Library is overdue fine free. There will be fees for lost and damaged materials.

Lost or Damaged Materials

1. When items checked out on a patron's account become lost (30 days after last due date), the patron will be charged a fee to replace the item which will reflect the list price of the item.

2. Prior to accepting payment for a lost item, the Library will make every effort to assist the patron in locating it using shelf checks and item renewals.

3. Replacements for lost materials are acceptable so long as they are exact replacements (e.g. hardcover as opposed to paperback, Blu-ray as opposed to DVD).

4. If a lost item is found after payment, there will be no refund for the patron, and the patron may keep the item.

5. When an item is returned in damaged condition, library staff will evaluate the extent of the damage and determine if the item can be mended.

6. Costs for items damaged beyond repair will be charged to the last patron who had checked out the item unless it has been noted that the damage occurred prior to checkout.

7. The patron will be notified of the condition and replacement cost as soon as possible. The replacement cost will reflect the list price of the item. The patron can keep the damaged item if a replacement is accepted or if the replacement cost is received within four months of returning the item. After four months, the item will be discarded.

8. Items in a condition that present a safety hazard or health threat to patrons, staff, or the library building will not be retained for the patron. Damage to such items will be documented as the situation allows, and the item will be discarded.

Interlibrary Loan

Using standard American Library Association loan forms, items that are over a year old and not owned by TPL can be requested from libraries outside of the CLEVNET consortium. There may be fees based on the lending library's policies. Patrons will be contacted to see if they are willing to pay for the loan. The loan period is based on the lending library's.

The Twinsburg Public Library offers access to information resources on the Internet in response to advances in technology and to the changing information needs of the community. Internet access is one component of the library's objective to acquire, organize, and preserve materials which advance human knowledge and stimulate ideas, and to provide free access to these materials to all individuals and groups in the community for purposes of education, information, research or the creative use of leisure time.

Choosing Resources

The Internet is a worldwide computer network which provides easy access to a massive body of information. The information and resources available on the Internet expand the library's information services beyond traditional collections and electronic resources. Not all Internet sources provide accurate, complete, or current information, and some may be offensive. The Internet is a rapidly changing environment. In choosing sources to link to from its homepage, the Library has followed its materials selection guidelines. Beyond this, the Library has no control over the information accessed over the Internet and is not responsible for its content. The Library has created websites for the general public, teens, and children to help guide them to sources that are accurate, complete, and safe. In addition, in accordance with the Children’s Internet Protection Act, the Library has implemented filtering measures on all Internet accessible computers. Users are responsible for determining that the information they access is acceptable, reliable, and suitable to their needs. The Library and its staff assume no responsibility for information accessed via the Internet.

Filtering

As required by the Children’s Internet Protection Act (CIPA), in order to remain eligible for certain federal funding, the Library has implemented filtering on all Internet-accessible computers within the library. The filtering installed on these computers protects against access of visual depictions of obscenity, child pornography, and materials that are “harmful to minors.” Users should be aware, however, that all currently available filtering technologies result in a degree of both “underacting” (permitting access to materials that should be blocked) and “overacting” (denying access to certain legitimate websites). The Library has attempted to select filtering software that best complies with CIPA, while providing users with least possible interference from accessing legitimate websites. The Library cannot and does not guarantee that the filtering system will block all obscenity, child pornography, or other materials that are harmful to minors. Nor can the Library guarantee that the filtering system will not restrict access to legitimate websites. In order to help address the overarching problem, the Library requests that all users, both adults and minors, contact the library by email or by using the “Request Access” button shown on the filtering software “blocked page.”

Disabling Internet Filtering

In addition, certain computers may have the filtering system disabled upon request from a person 18 years of age or older in order to obtain unfiltered Internet access for bona fide research or other lawful purposes. Computers in Children’s Place and the Reference OPACs have a restricted list of website categories they may visit. Full Internet Access is not available from these computers.

Access by Minors

Parents or legal guardians must assume responsibility for deciding which library resources are appropriate for their own children. Parents and legal guardians should guide their children in the use of the Internet and inform them about materials they should not use. While the Library affirms and acknowledges the rights and responsibilities of parents and guardians to monitor their children’s access to Library materials and resources, including those available through the Internet, the Library has established certain guidelines to assist in safe and effective use of these resources by minors.
In compliance with the Children’s Internet Protection Act, the Library has implemented filtering software as described above in order to limit the access by minors to inappropriate materials on the Internet. Minors age 12 and older may access Internet computers with a Library Card, but will not have access to any blocked websites. Parents/Guardians may complete and return a permission slip that allows their child to access certain or all blocked websites. Minors under the age of 12 may not access the Internet without a Parent or Guardian present.

To address the issues of safety and security of minors when using electronic mail, chat rooms, and other forms of direct electronic communications, as well as unauthorized disclosure, use and dissemination of personal identification information regarding minors, the Library recommends these safety guidelines.

• Never give out identifying information such as home address, school name, or telephone numbers.
• Let parents or guardians decide whether personal information such as age, marital status, or financial information should be revealed.
• Never arrange a face-to-face meeting with someone via the computer without parents’ or guardians’ approval.
• Never respond to messages that are suggestive, obscene, threatening, or make one uncomfortable.
• Have parents or guardians report any incident to the National Center for Missing and Exploited Children at 1-800-843-5678 if one becomes aware of the transmission of child pornography.
• Remember that people online may not be who they say they are.
• Remember that everything one reads may not be true.
• In addition, the use of Library computers or technology for hacking, unauthorized access, or other unlawful activity is strictly prohibited.

Rules of Use

Due to the limited resources available for public access to the Internet, the library may set limits on usage of the computers. The Library also reserves the right to limit the amount of time an individual user can devote to a single session. In addition, the Library reserves the right to give priority on computer usage for users conducting bona fide research or schoolwork. Users must comply with all applicable federal, state, and local laws, including laws governing the transmission and dissemination of information while accessing the Internet, and with all Library policies and procedures.

Users may not:

• Use the network to make unauthorized entry into other computing, information, or communication services or resources.
• Distribute unsolicited advertising.
• Invade the privacy of others.
• Make any attempt to damage computer equipment or software.
• Engage in any activity that is harassing or defamatory.
• Use the Internet for any illegal activity, including violation of copyright or other rights of third parties, or in a manner inconsistent with the Library’s tax-exempt status or its proper operation.
• Access material that is in violation of applicable federal, state, and local laws regarding dissemination or viewing of inappropriate materials to/by minors, including but not limited to Ohio Revised Code § 2907.31 and § 2919.22.

Users may be required to have a library card with the Twinsburg Public Library or any other CLEVNET Member Library in order to use computers in the Library. These computers are available on a first-come, first-serve basis. Reference OPACs are available on a walk-up basis. Wireless Internet Access is available to all users through the use of user-owned equipment. Single-Use guest accounts may be created for users without a library card or who do not possess their library card. A Driver’s License, State ID, or other Government Issued Photographic ID may be required to create a guest account.

Printing is available from most computers within the Library. Users will be charged for each printout to cover the cost of toner and paper. Users may use their own paper, envelopes, etc. but will be charged the normal per-copy rate. Due to the constantly changing nature of documents, Internet sites, and images, all printing is done at the user’s risk. Users should ask for assistance before printing. Users are responsible for all pages that are printed from their computer. Credits and refunds for printouts are only given for errors or problems caused by printer hardware. Free printing allowances and/or pre-paid printing balances cannot be accessed by guest accounts or by users not possessing their Library Card. Pre-paid printing balances cannot be refunded to the user or be used for any other purpose besides printing from the computer network.

Hard drives are not available for long-term storage of files. Files or documents created or downloaded should be saved to a removable disk before the end of the user’s session. Downloading is done at the user’s risk and the library takes no responsibility for any loss of data incurred. In addition, the Library takes no responsibility for loss of information that has been stored to a computer’s hard drive.

Users are expected to respect the needs of other Library patrons. If users disrupt other Library services, or their behavior is inappropriate for a library setting, the Library reserves the right to end their session. Reflecting the vibrant nature of the Twinsburg Public Library, the Computer Lab has been designated as a “Light Conversation/ Cell Phone Friendly” area. Users are permitted to utilize cellular devices for quiet voice conversations, as well as work with groups of people (space permitting) on projects when in the Computer Lab. The Library reserves the right to ask any user to discontinue conversation or cellular device use if it feels that the user is abusing the privilege or being disruptive to other users in the Computer Lab. The Computer Classroom has been designated as a “Quiet Work” area and conversation as well as cellular phone use is prohibited. Out of respect for other Library patrons, use of cellular phones while using all other computers is prohibited.

From time to time, the Computer Classroom may be utilized by staff or outside groups for instructional sessions during which time other users may or may not be permitted access to the area. Users are expected to respect all Library property. Users are responsible for any damage done to Library computers and equipment while they are at a workstation.

Users’ Security

Users should be aware that the Internet is not a secure medium and that third parties may be able to obtain information regarding users’ activities. However, Twinsburg Public Library will not release information on the use of specific Internet resources by members of the public except as required by law or necessary for the proper operation of the Library.

Wireless Internet Access

The Twinsburg Public Library provides free Wireless Internet Access as a service to the community. Wireless Internet Access is provided for use with user-owned equipment. The Library cannot provide equipment for use with the Wireless Internet Access. In addition, Library staff can only provide general information or handouts for connection to the Wireless Internet Access and cannot troubleshoot problems with a user’s wireless device or network settings. The Library cannot guarantee that a user’s device will work with the Library’s Wireless Internet Access.

In compliance with the Children’s Internet Protection Act, Internet Filtering is applied to all computers that use Wireless Internet Access via the Twinsburg Public Library.

It is recommended that all devices connecting to the Wireless Internet Access have updated anti-virus and firewall software. Wireless Internet Access through the Library is provided on an unencrypted, unsecured wireless network. Users should be aware that any information transmitted to and from the Internet is unsecured and may be viewable to third parties. It is recommended that users not transmit any sensitive data such as credit card information or passwords over the Wireless Internet Access. The Library is not responsible for any personal information that may be compromised through use of the Wireless Internet Access. Nor is the library responsible for any damage done to hardware or software while using the Wireless Internet Access.

Users are expected to comply with all federal, state and local laws, as well as any library policies, while using the Wireless Internet Access.

Compliance

The Twinsburg Public Library reserves the right to take appropriate action to ensure compliance with this policy.

Policy Subject to Revision

The Twinsburg Public Library’s “Computer Acceptable Use Policy” may be revised from time to time.

Purpose

Selected areas of the Library are equipped with video cameras for the protection and safety of customers, employees, assets and property, and to identify persons breaking the law or violating the Library’s Code of Conduct. Signs are posted at the Library entrance, in study rooms, and in the playroom, informing the public that security cameras are in use.

The purpose of this policy is to establish guidelines for the placement and use of digital video cameras, as well as the access, retrieval and use of recorded digital video images and still photographs at the Twinsburg Public Library. Video monitoring, recording, storage and access will be conducted in a manner consistent with all existing local and applicable laws and ordinances.

Library employees are to review and comply with this policy.

Security Camera Locations

Reasonable efforts are made to safeguard the privacy of customers and employees. The video security cameras are positioned to record only those areas specified by the Director/designee and will complement other measures to maintain a safe and secure environment in compliance with Library policies. Camera locations shall not be changed or added without the permission of the Director.

Cameras may be installed in locations where staff and customers would not have an expectation of privacy. Examples include common areas of the Library such as entrances, near book and media collections, public seating, delivery areas, parking lots, and outside properties. Cameras will not be installed in areas where staff and the public have a reasonable expectation of privacy, such as restrooms; nor are they positioned to identify a person’s reading, viewing, or listening activities in the Library.

Access to Digital Images

Designated Library staff may randomly monitor activity via the security cameras software.

Only the Director, Assistant Director, and designated Senior Persons are authorized to access the recorded archival data in pursuit of incidents of criminal activity, litigation, or violation of the Library Code of Conduct. Authorized individuals, with notice to the Director, may ask other staff to review recorded data to ascertain security concerns related to a specific incident. These persons shall not violate any laws relevant to this policy in performing their duties and functions related to the video security system.

Use/Disclosure of Video Records

Video records and still photographs may be used by authorized individuals to identify those responsible for Library policy violations, criminal activity on Library property, or actions considered disruptive to normal Library operations.

Video records may be shared with authorized Library employees when appropriate or, upon approval by the Director, other Library staff to identify those suspended from Library property and to maintain a safe, secure, and policy-compliant environment.

Under certain circumstances, individuals authorized under this policy may use a still photograph or selected portions of recorded data to request law enforcement review for assessing the security risk of a specific individual or for investigating a crime on Library property.

Video records shall not be used or disclosed other than as specifically authorized by this policy.

Video records may contain personally identifiable information about an individual who has used any Library service or borrowed any Library materials (“patron information”) and will be accorded the same level of confidentiality and protection provided to Library users by Ohio state law (including, but not limited to ORC §149.432).

All requests for security camera footage or still photographs by law enforcement will be referred to the Library Director. In the absence of the Director, patrons should make direct requests to the Senior Administrative Person.

In the event of a search warrant, which is executable immediately, Library Administration will comply with the search warrant and consult with legal counsel. Upon receipt of a subpoena or other court order, the Library Administration shall consult with legal counsel to determine if the document is in proper form and if good cause for its issuance in a court of proper jurisdiction is demonstrated. If not, the Library Administration shall insist any defect be remedied before releasing records which contain patron information.

General Public Requesting Access to Security Camera Footage

Confidentiality/privacy issues prohibit the general public from viewing security camera footage that contains patron information. If the Library receives a request from the general public to inspect security camera footage which contains patron information, the general public will be advised to file a police complaint.

Retention of Digital Images

Images from the Library video security system are stored digitally on hardware in the Library. Security camera footage is kept confidential, and security recording equipment is housed in a locked area. Recordings are kept for no longer than 21 days in accordance with the Library’s records retention schedule, unless required as part of an ongoing investigation or litigation.

Unauthorized Access and/or Disclosure

A breach of this Policy may result in disciplinary action up to and including dismissal. Any Library employee who becomes aware of any unauthorized disclosure of a video record and/or a potential privacy breach has a responsibility to immediately inform the Director of the breach.

Each board of library trustees may make and publish rules for the proper operation and management of the free public library and facilities under its jurisdiction, including rules pertaining to the provision of library services to individuals, corporations, or institutions that are not inhabitants of the county. ORC 3375.40 (H)

The library staff welcomes all patrons, young and old alike, who by their presence acknowledge their responsibility to maintain an atmosphere conducive to the best use of the library and its services. Patrons must be considerate of others while they browse, read, aspire, study, ponder, research, do homework, discover, photocopy, use computers and/or attend programs.

1. Behavior of persons, regardless of age, which is disruptive or detracts from that use will not be tolerated. Some examples of inappropriate behavior include, but are not limited to: Disrespect of staff Abusive/vulgar language, harassing, profane or threatening language Disorderly conduct Use of tobacco products (or electronic substitutes), alcohol and/or unauthorized drugs in any form anywhere on library property (inside or outside) is not allowed. Loud talking, crying Vandalism, theft or destruction of library property Sleeping for extended periods of time Aimless, restless roaming, loitering Overcrowding at small tables or in seating areas Blocking entrances, exits and/or materials Unsuitable dress (no shirt, shoes) Photography and/or video recording of staff and/or customers without their permission. (See 9)* Violating Library Polices or Guidelines Fraudulent use of another’s library card and/or number for any purpose Viewing websites that are inappropriate in a public setting (see Computer Use Policy)

2. Bicycles are to be parked in provided racks, and are not permitted in the library building or entryways. Roller skating and skateboarding are not permitted in the library or on its grounds.

3. Selling products or services, except as part of a library sponsored program or library support organization is not permitted in the library. Soliciting donations is not permitted in the library, except as part of a library sponsored program or library support organization, or when authorized by library administration.

4. Taking surveys, circulating petitions, distributing leaflets, and other similar activities are permitted only in the outside area designated in the Solicitation of Signatures and Distribution of Literature at the Twinsburg Public Library Policy.

5. Animals, except those used to aid persons with disabilities, are not permitted in the library unless they are part of a librarysponsored program.

6. Patrons are responsible for their personal belongings.

7. Patrons must leave the library promptly at closing.

8. Under the Ohio Revised Code no person shall possess a deadly weapon or dangerous ordnance.

9. Photography and or video recording in the library is generally permitted if it is for library promotion, a student project, or news media. In order to protect the expectation of privacy rights of individual patrons and to reduce distractions, photographing and video recording on library property is restricted as follows:

   1. Under no circumstances may the public, members of the media, or library staff take photographs or record video or audio of a person or persons without the express permission of any library patron or staff member who would be included within the composition.
   2. Photography or video recording for commercial purposes is not permitted without approval by the Director; such approval must be requested in writing and in advance.

Staff members are well-trained, good natured library professionals who strive to provide excellent service to every patron. However, the staff has the authority to ask patrons whose behavior monopolizes their attention and/or restricts others use of the library to leave. Security officers and/or off-duty policemen may be present during business hours to aid the staff in maintaining an orderly atmosphere. Patrons involved in criminal behavior against the library will be prosecuted. Chronic offenders will be denied use of the library. Return to the library and reinstatement of privileges are by Director’s permission only.

Children in the Library

Parents/caregivers are responsible for the behavior of their children while they are in the library or on library grounds. The staff is committed to help children with activities related to the library. However, library staff cannot, nor is it their responsibility to take the place of parents/responsible caregivers, to serve as baby-sitters, supervisors, or disciplinarians.

Furthermore, the staff is not responsible for objectionable material borrowed or accessed by children, but does reserve the right to ask children to refrain from viewing obscene/pornographic websites or accessing obscene/pornographic chat rooms. Pages and phone calls for children will not be accepted. Staff members are not permitted to transport abandoned children who are not promptly picked up at closing.

Children eleven (11) years old or younger must be accompanied and directly supervised at all times by a parent/responsible caregiver. Parents/responsible caregivers are required to keep children from being disruptive by wandering throughout the library or by crying.

From time to time the Twinsburg Public Library schedules or provides programs which are designed and suitable for attendance by children without parent/responsible caregiver supervision. Children attending a library program will be supervised by library personnel, but only until the end of the program. Parents/responsible caregivers of children age eleven (11) or younger must remain in the library while the program is taking place (unless otherwise informed by library staff) and be ready to promptly collect their children at the end of the program. Should the parent/responsible caregiver need to be absent in an emergency, they must leave word at the circulation desk as to their whereabouts and, if possible, a phone number where they or a responsible adult can be contacted.

Children ages twelve (12) to seventeen (17) may use the library unaccompanied by a parent/responsible caregiver, subject to library policies and rules concerning behavior and conduct. Unattended children twelve (12) to seventeen (17) must have a valid library card, student ID or other photo ID.

A student ID, library card, or other photo ID must be presented to use a computer and only one child per computer at any given time.

When the wellness or safety of an unattended child is in doubt, or the parent/responsible caregiver cannot be located, or if the library is closing, library staff is authorized to call city emergency personnel or the police and stay with the child until they arrive. The parent/responsible caregiver will have to retrieve the child from the Twinsburg Police Department located at 10075 Ravenna Road. Habitual offenders will be reported to Summit County Children Services.

Whenever advisable, the library will notify the parent/responsible caregiver of incidents involving an unattended child with a Parental Notification Letter

Restoration of library privileges

Patrons who have been expelled from the library cannot return to the library without the Director’s permission. In the case of a child, a Parental Notification Letter must be signed by the parent/caregiver and returned to the Director.

Twinsburg Public Library policies are approved and supported by the Library Board of Trustees.

Policies provide the infrastructure for delivery of Library services, guide users and staff, and administrate the operations of the Library. The Board of Trustees may review and update these policies at its discretion.

As a way of supporting our mission and vision, the Library welcomes the use of its meeting rooms within the guidelines that accompany this policy. 

The guidelines and information about how to book a room are available at this link.

First priority in the use of Library meeting rooms will always be given to the Library, Friends of the Library, Foundation of the Twinsburg Public Library, sponsored and co-sponsored programs, and programs held in cooperation with the Library. The Library reserves the right to cancel scheduled events or substitute rooms due to Library programs. All users of the Library meeting rooms must abide by the procedures and guidelines set forth by Library Administration.

Library meeting rooms are available to be reserved in advance when available. Rooms are free of charge for the following groups/individuals:

• Community or non-profit groups engaged in educational, cultural, intellectual, civic, governmental, political (informational), religious, professional, or charitable organizations during open hours.
• Persons volunteering as tutors as part of a non-profit program.

Library meeting rooms are available to be reserved for a fee to groups/corporations/individuals for sales meetings, conferences, and training/tutoring sessions. Fees will be set by the Fiscal Officer and Director with approval of the Board of Trustees.

Library meeting rooms may not be used for:

• Events purely for social purposes which include but are not limited to parties or receptions, weddings, birthday parties, anniversary parties, or other celebrations.
• Fundraising purposes other than Library support.
• Campaigning activities.
• Sale or promotion of business products and services, except in conjunction with a Library program (e.g. author book signing).

No admission, admittance charge, or required donation may be assessed by any non-Library sponsored program or group using a meeting room.

No activity or meeting room use may interfere with or inhibit the ability of others to use the Library. Attendees must follow the Library's Expected Behavior Policy, which can be found at this link. Groups which disturb Library activities or Library users will be denied future use of meeting rooms. Areas on Library premises other than meeting rooms may be utilized with prior approval.

Use of the meeting room does not mean that the Library endorses the purposes and policies of those using its meeting rooms. The name, address, or telephone number of the library may not be used as the official address or headquarters of an organization. The use of the meeting room by a non-Library group shall not be publicized in such a way as to imply sponsorship of the group's activities by the Library.

Meeting room use may be denied to anyone falsifying a meeting room application or failing to comply with this policy.

The Twinsburg Public Library, in accordance with the Ohio Revised Code and applicable judicial decisions, defines records as any item that (i) contains information stored on a fixed medium (such as paper, electronic - including including but not limited to email – and other formats); (ii) is created or received by, or sent under the jurisdiction of a public office and (iii) documents the organization, functions, policies, decisions, procedures, operations or other activities of the office.  Public Records of the Twinsburg Public Library are to be open to the public at all reasonable times with exceptions only as provided for in the law.

As required by Ohio law, records will be organized and maintained so that they are readily available for inspection and copying at all reasonable times during regular business hours.  If a requester makes an ambiguous or overly broad request or has difficulty in making a request for copies or inspection of public records under this section such that the public office cannot reasonably identify what public records are being requested, the public office or the person responsible for the requested public record may deny the request but shall provide the requester with an opportunity to revise the request by informing the requester of the manner in which records are maintained by the public office and accessed in the ordinary course of the public office’s or person’s duties.

The requester does not have to put a records request in writing, and does not have to provide his or her identity or the intended use of the requested public record.  

Public records, responsive to the request are to be available for inspection during regular business hours, with the exception of published holidays.    Copies of public records must be made available within a reasonable period of time.  “Prompt” and “reasonable” take into account the volume of records requested; the proximity of the location where the records are stored; and the necessity for any legal review of the records requested.

Any denial of public records requested in whole or in part must include an explanation.  If the original request was in writing the explanation of the denial must also be in writing.

Those requesting public records will be charged only the actual cost of making copies.  Requesters may ask that documents be mailed to them.  They will be charged the actual cost of postage and mailing supplies.  Advance payment of these costs shall be required.

Direct all requests for public records to the Fiscal Office.